Shipping policy
Shipping & Delivery
Jagdish Store — www.jagdishstoreonline.com
Version 2.0 · Effective 9 September 2026 · Replaces the previous version of this policy.
This page is about getting your order to you. Returns and refunds are a separate page.
1. Where we ship
Everywhere in India, and worldwide. There are no pincodes we refuse.
2. What it costs
Delivery charges are calculated at checkout and shown to you in full before you pay — never added afterwards, and never revealed at the last step. The price on the product page includes GST.
3. How long it takes
| In stock, within India | Usually 5 to 7 working days from dispatch. |
| Made to measure | Curtains, blinds, upholstery and wallpaper are cut and stitched to your measurements. We confirm a date with you before production starts, because the time depends on the fabric and the work. |
| Outside India | Varies by destination and by customs. We give you an estimate and a tracking number; we cannot control how long customs takes. |
We dispatch Tuesday to Saturday. These are estimates, honestly given, not guarantees. If we expect to miss one by a meaningful margin we will tell you rather than let you wonder — and you may cancel any order that has not yet been dispatched for a full refund.
4. Delivery itself
We deliver to the address you give us at checkout. We cannot deliver to a PO box.
Anyone at that address who accepts the parcel is treated as authorised to receive it, so please make sure someone will be there. Large items — mattresses, carpets, heavy curtain orders — may need someone to help the driver, and the courier will call ahead.
Once the parcel has been delivered to you, it is yours, and the risk in it passes to you at that point.
5. If nobody is there
The courier will try three times and will normally call first. After three failed attempts the parcel comes back to us.
If that happens we will contact you. You can have it sent again, and we will pass on the actual return and re-delivery cost the courier charges us — we will tell you the figure before you agree to it, and we do not add anything on top. Or you can cancel and we refund the price of the goods; the original delivery charge is not refunded, because that journey was made.
6. If it arrives damaged, or it is the wrong thing
Tell us within 48 hours of delivery, with photographs of the item and the packaging it came in. That window is what lets us claim against the courier and settle with you quickly — it is not a door that shuts on your rights. If you come to us later, we will still look at the claim on its facts.
We verify it, collect the item at our cost, and then replace it or refund you in full including what you paid for delivery. The full terms are in our Returns & Refunds Policy.
7. Orders from outside India
Import duty, customs charges and local taxes are payable by you, on top of what you pay us. They are set by your country, not by us, and we cannot tell you the amount in advance. Parcels may be held by customs; we will help with any paperwork we can.
If you are a consumer in the EU or the UK, you also have a 14-day right to cancel — see clause 20 of our Terms & Conditions.
8. Tracking
We email you a tracking number when your order is dispatched. If it has not arrived and the tracking has not moved, write to us and we will chase the courier ourselves rather than send you to do it.
9. If something goes wrong
| Director | Ravi Khandelwal |
| Grievance Officer | Quanki |
| sales@jagdishstoreonline.com | |
| Phone | +91 98100 12660 |
| Address | Shop No. 21, 22, 23 & 24, Ascott Ireo City Centre, Sector 59, Gurugram, Haryana 122101 |
| Hours | Monday to Saturday, 11:00 am to 8:00 pm |
We acknowledge every complaint within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. Nothing on this page takes away any right you have under the Consumer Protection Act, 2019.
