Ask Us Anything

Not always exactly, and we would rather say so. Every phone and laptop renders colour a little differently, and the light in your own room changes it again — the same beige reads warm in a west-facing living room and grey in a north-facing bedroom.

What we do about it: we photograph in natural light, we describe the shade in words as well as showing it, and we never retouch a colour to look richer than it is.

What you can do about it: if the colour has to be right — matching a sofa, a wall, a set you already own — see it in person first. Come to the showroom, or book a design visit and a consultant will bring the fabric to your home, free, across Delhi NCR.

Yes, two ways.

Come to the shop. Our Sector 59 showroom carries the range in the hand. You can hold a sateen against a percale and feel exactly why one costs more than the other — which no photograph will ever tell you.

Or we come to you. Across Delhi NCR a consultant brings samples to your home at no charge, so you judge the cloth in your own light. Book a design visit.

Every product page carries a size guide — look for Not Sure of the Size? just under the buying options.

For bedsheets, measure your mattress and, more importantly, its depth. A 78×72 mattress and a 78×72 mattress with an 8-inch topper need different fitted sheets, and depth is what most people forget.

For curtains, use the measurement calculator on the curtain fabric pages — it converts your window into metres of fabric so you are not guessing. Or let us measure for you on a design visit.

If you are still unsure, send us the measurements and we will tell you what to order.

The same buyers choose both, to the same standard.

Our house lines are made to our own specification — we pick the yarn, the weave and the finish, and there is no third margin in the price.

The imported labels — names like Alexandre Turpault, Cawö, Warwick and Brinkhaus — come from European mills with their own weaving traditions and finishes we cannot reproduce here. You are paying for the mill, not for the badge.

Ask us which is the better buy for what you actually want. We will tell you honestly, including when the cheaper one is the right answer.

Probably not, and it is worth knowing why before you order.

Dyed, woven and handloom cloth varies. Shade can differ by up to about 5% between batches or from a photograph, and finished dimensions by up to about 2% after cutting, stitching and the first wash. Handloom carries slubs, small irregularities in the weave, and variation in yarn thickness. Cotton shrinks a little on the first wash, within the tolerance stated on the product page.

Those are characteristics of the material, not defects, and they are not grounds for a return. It is the difference between cloth and plastic.

If an exact shade match matters to your project, order a sample or come to the showroom before you buy. That is the only way to be certain.

Damage caused by washing, bleaching, ironing or dry-cleaning against the care label is not a manufacturing defect either. Anything genuinely faulty, damaged in transit, or simply not what you ordered is a different matter — see If It Isn’t Right below.

Often not. The showroom carries more than the website lists, stock moves between the two, and many lines are re-woven rather than discontinued.

Before you give up on a piece, ask us — call +91 70118 01322 or write to sales@jagdishstoreonline.com with the product name. We will tell you whether it is in the shop, coming back, or genuinely finished.

There are two stages, and they are worth separating.

Our part — we check the piece, pack it and hand it to the courier. The courier's part — the journey to you, which depends on where you are and how bulky the piece is. A pair of pillow covers to Gurugram and a rolled carpet to Guwahati are not the same journey.

For pieces we hold in stock, within India, that usually comes to 5 to 7 working days from dispatch. We dispatch Tuesday to Saturday. Outside India it varies by destination and by how long customs takes, which is not ours to control.

You get a tracking link by email the moment your parcel leaves us, so you are never guessing.

Made-to-measure and custom pieces are different. Nothing is cut until you order, so these take longer. We agree a date with you before production starts, rather than publish an average that would be wrong for your job.

These are estimates, honestly given, not guarantees. If we expect to miss one by a meaningful margin we will tell you rather than let you wonder — and you can cancel anything not yet dispatched for a full refund.

If you need something by a particular day — a wedding, a house-warming, guests arriving — tell us before you order. We will say honestly whether it can be done.

Within India, ₹295 on orders below ₹2,999, and free from ₹2,999 upward.

Anywhere else in the world, a flat ₹5,000 however much you order.

The exact figure is always shown at checkout before you pay — nothing is added afterwards.

Yes. We ship worldwide at a flat ₹5,000, and we have been sending linen to Indian homes abroad for years.

One thing to know: customs duty and any import tax charged by your own country are payable by you on arrival and are not included in what you pay us. Those rates are set by your government, not by us, so we cannot quote them.

No. There are no excluded pincodes — if the courier network reaches you, we reach you.

Very bulky pieces such as mattresses and large carpets occasionally need a different carrier to a remote address. If that applies to your order we will call you before dispatch rather than let it sit.

Yes. A tracking link is emailed to you the moment the parcel leaves our Gurugram warehouse, and it updates as the parcel moves.

If the link has gone quiet for more than a day or two, tell us and we will chase the courier ourselves — you should not have to.

The courier tries three times and will normally call first. After three failed attempts the parcel comes back to us, and we will contact you.

You can have it sent again. We pass on the actual return and re-delivery cost the courier charges us — we tell you that figure before you agree to it, and we add nothing on top. Or you can cancel and we refund the price of the goods; the original delivery charge is not refunded, because that journey was made.

The way to avoid it: use the Anything we should know? box at checkout. Gate codes, guard instructions, the hours somebody is actually in, a floor without a lift. It genuinely gets used.

Tell us within 48 hours of delivery and we will put it right.

Write to sales@jagdishstoreonline.com or call +91 70118 01322 with your order number and photographs of both the item and the packaging it came in. The packaging matters — transit damage is claimed against the courier, and they ask for it.

We verify, arrange the pickup ourselves and at our cost, and then either replace the piece or refund you in full, including what you paid for delivery. You choose which.

One thing worth saying plainly: those 48 hours are how we get the courier claim in quickly, not a door that shuts on your rights. Come to us later and we will still look at the claim on its facts.

No, and we would rather tell you that here than after you have ordered.

We accept returns where a piece arrives damaged, defective or is not what you ordered. We do not run a change-of-mind returns window.

Home textiles are cut, folded and handled, and a returned piece cannot go back on the shelf as new. That is the real reason, and it is why we still keep a shop.

So if there is any doubt: order a sample, come to the showroom, or book a free design visit before you buy — rather than ordering to find out.

No. Fabric cut off the roll and anything stitched to your measurements is made for your window and cannot be sold to anyone else, so it cannot come back.

The one exception is if it arrives faulty or is not what was agreed — then the same 48-hour rule applies and we fix it.

This is why we confirm every made-to-measure order with you, in your own words, before anything is cut.

Once we have approved the claim, the money goes back to the method you paid with — the same card, the same UPI ID, the same account — within 7 to 15 days. How quickly it then shows up depends on your bank.

Where the return was our fault, the delivery charge comes back with the price. Where it was not, delivery is not refunded, because that journey was made.

If you paid cash on delivery, we will ask you for bank details to transfer the refund, because there is no card to send it back to.

Yes — free of charge, at any time before it has been dispatched. There is no cancellation fee. Call us or email; the phone is faster for this one.

Made-to-measure and custom orders can be cancelled up to the point where cutting or stitching has begun. If you cancel before that, we return your advance less any cost we have actually incurred — cloth cut, tailoring done, freight paid — and we show you the figure. After cutting starts, the fabric is committed to your size and cannot be uncommitted.

In addition to everything above, consumers in the EU and the UK have a 14-day right to cancel a distance purchase without giving a reason, and we honour it.

Tell us in writing within 14 days of receiving the order, return the goods unused within 14 days of telling us, and we refund the price and the standard outbound delivery cost within 14 days of getting them back. Return carriage is at your cost.

Made-to-measure and cut-to-length pieces are excluded from that right, as the law itself allows, because they are made to your specification. So are goods that have been used.

The full wording is in our Terms & Conditions.

Yes — it is one of the things we are actually known for, and it is why the shop has existed since 1965.

Pick your fabric, use the measurement calculator on that fabric's page to turn your window into metres, and order. We stitch to your measurements with the heading, lining and finish you choose.

If measuring makes you nervous, do not guess. Book a design visit and we will measure for you, free across Delhi NCR, and you will see the fabric against your own wall while we are there.

Measure the track or rod, not the glass — curtains hang from the rod, and it is almost always wider than the window.

Then measure the drop: from the rod down to wherever you want the curtain to stop — sill, below the sill, or the floor. Say which you want; it changes the whole look of the room.

Use a steel tape, not a cloth one, and measure in three places if the wall is old. Give us the smallest reading.

Then let the calculator on the fabric page do the arithmetic, or send us the numbers and we will do it.

Made-to-measure curtains and custom roller blinds. Upholstery fabric for a sofa or headboard, by the metre. Custom wallpaper. Table linen cut to your table rather than a standard size. Structural orthopaedic mattresses and anatomical pillows.

If it is a soft furnishing and it needs to fit something specific, ask. Sixty years of doing this means the answer is usually yes.

We call you before anything is cut. We read your measurements back to you, confirm the heading, lining and finish, and agree a date.

Nothing goes to the workroom until you have said yes to all of it. That call is the point at which mistakes get caught — please take it.

UPI, Visa and Mastercard, net banking, and cash on delivery. All four are live and all four appear at checkout.

For a large project or a trade order we can also raise a proforma invoice and take a bank transfer. Ask us.

Yes, on every order.

The invoice is issued by R.K. Furnishings Pvt Ltd, GSTIN 06AAECR2450C2ZU, and it reaches you by email with your order.

If you are claiming input credit, put your company name and GSTIN in the order notes at checkout, or send them to us straight after ordering, and we will raise the invoice in the company's name.

Payment is handled by Shopify's own checkout, which is PCI-compliant and encrypted. Your card details go to the payment provider, never to us — we could not see or store them if we wanted to.

If you would rather not pay online at all, cash on delivery is available.

Then you are in the right shop, and there is a better door than this one.

For hotels, serviced apartments and hospitality projects, see Hospitality & Projects. For interior designers, architects and furniture designers, see Trade & Projects.

Both go to a person who handles volume orders, specification sheets and repeat supply, rather than through the ordinary basket.

Jagdish Store
Shop No. 21, 22, 23 & 24, Ascott Ireo City Centre, Sector 59, Gurugram 122101

Open Monday to Saturday, 11:00 am to 8:00 pm.

There is parking at City Centre. If you are coming for something specific, call ahead on +91 70118 01322 and we will have it out and ready when you arrive.

Yes, and it costs nothing.

A consultant comes to you, measures your windows, and brings fabric samples so you can judge colour in your own light — which is the only reliable way to judge colour at all. You get a written quote afterwards, and nothing is ordered until you say so.

Free across Delhi NCR: Gurugram, Delhi, Noida, Faridabad and Ghaziabad. Book a design visit or call +91 70118 01322.

Yes — and often more. The showroom carries lines the website does not list yet, particularly in curtain fabric, upholstery and wallpaper, where the catalogue is growing faster than the photography.

Note down the product name from the site, or just show us the page on your phone when you arrive.

Call +91 70118 01322, write to sales@jagdishstoreonline.com, or walk into the Sector 59 showroom Monday to Saturday between 11:00 am and 8:00 pm.

If something has gone wrong and you want it escalated, our Grievance Officer is Quanki, reachable at the same email address. Put “Grievance” in the subject line and it will be treated as one.