Refund policy
Returns & Refunds
Jagdish Store — www.jagdishstoreonline.com
Version 2.0 · Effective 9 September 2026 · Replaces the previous version of this policy.
At a glance
| Damaged, defective or wrong item | Tell us within 48 hours of delivery, with photos. We collect it at our cost and replace or refund in full. |
| Changed your mind | Not accepted. Order a sample or visit the showroom if you are unsure. |
| Never returnable | Cut fabric, made-to-measure curtains, blinds and upholstery, wallpaper cut to length, and anything used, washed or altered. |
| Refund method | Back to whatever you paid with. |
| Refund time | 7 to 15 days from us approving the claim. |
| Cancelling | Free any time before dispatch. |
1. If something is wrong with your order
This covers an item that arrived damaged, an item with a manufacturing defect, and an item that simply is not what you ordered.
Email sales@jagdishstoreonline.com or call +91 98100 12660 within 48 hours of delivery. Send photographs of the item and of the packaging it came in — the packaging matters, because transit damage is claimed against the courier and they ask for it.
That 48-hour window is how we handle the courier claim quickly, not a door that shuts on your rights. If you come to us later than 48 hours we will still look at the claim on its facts.
Once we have verified the claim we arrange collection at our cost. You do not pay to send back something that was our fault. We then either replace the item or refund you in full, including whatever you paid for delivery.
2. Change-of-mind returns
We do not accept returns because you have changed your mind, decided the colour is not right, or found the size unsuitable. Home textiles are cut, folded and handled, and a returned piece cannot go back on the shelf as new.
So before you buy: order a fabric sample, or come to the showroom and handle the cloth. It is the whole reason we still keep a shop.
3. What can never be returned
- Fabric cut to length — once it is off the roll it cannot be sold again.
- Made-to-measure curtains, blinds and upholstery — stitched to your measurements.
- Wallpaper cut to length.
- Anything used, washed, altered or with tags removed.
This is stated on the product page before you buy, not only here. It does not apply if the item is defective, damaged in transit, or not what you ordered — clause 1 covers those whatever the product.
4. Natural variation is not a defect
Dyed, woven and handloom textiles vary. Shade may differ by up to about 5% between batches or from the photograph on screen. Finished dimensions may differ by up to about 2% after cutting, stitching and the first wash. Handloom cloth carries slubs and small irregularities in the weave.
These are characteristics of the material, and they are not grounds for a return. Damage caused by washing, bleaching, ironing or dry-cleaning against the care label is not a manufacturing defect either.
5. Exchanges
Where an item qualifies under clause 1, you can take a replacement of the same item instead of a refund. Tell us which you would prefer when you report it.
6. Refunds
Refunds go back to the method you paid with — the same card, the same UPI ID, the same account. For a cash-on-delivery order we will ask for bank details to transfer the amount, since there is no payment to reverse.
We process refunds within 7 to 15 days of approving the claim. How quickly it then appears depends on your bank.
Where the return was our fault, the delivery charge is refunded with the price. Where it was not, delivery is not refunded, because the journey was made.
7. Cancelling an order
You can cancel free of charge at any time before dispatch — email or call us. There is no cancellation fee.
After dispatch, clause 1 applies. Made-to-measure orders cannot be cancelled once cutting or stitching has started; if you cancel before that, we return your advance less any cost we have actually incurred, and we show you the figure.
8. Returning part of an order
You can claim on one item from a multi-item order. The rest of the order stands.
9. Manufacturer warranties
Some products carry a manufacturer's warranty, stated on the product page and in the box. That is separate from this policy and usually runs longer. We pass those claims through and help you make them.
10. If you are unhappy with how we handled it
| Director | Ravi Khandelwal |
| Grievance Officer | Quanki |
| sales@jagdishstoreonline.com | |
| Phone | +91 98100 12660 |
| Address | Shop No. 21, 22, 23 & 24, Ascott Ireo City Centre, Sector 59, Gurugram, Haryana 122101 |
We acknowledge every complaint within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.
Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019.
